Shipping Policy

At Alaska Native Storyteller, we are committed to delivering your purchases quickly and safely. Below is our Shipping Policy, outlining our shipping options, costs, and delivery timeframes.

1. Shipping Destinations

We currently ship to the following locations:

  • United States (All 50 states, including Alaska and Hawaii)
  • Canada
  • International destinations (Shipping rates and delivery times vary by country)

2. Shipping Methods and Costs

We offer several shipping options to meet your needs:

a. Standard Shipping:

  • United States: 5-7 business days, starting at $7.99.
  • Canada: 7-10 business days, starting at $14.99.
  • International: 10-15 business days, rates calculated at checkout based on destination and weight of the order.

b. Expedited Shipping:

  • United States: 2-3 business days, starting at $19.99.
  • Canada: 3-5 business days, starting at $29.99.
  • International: Expedited shipping is available to select countries. Rates are calculated at checkout.

c. Express Shipping:

  • United States: 1-2 business days, rates starting at $29.99.
  • International: Express shipping available upon request; please contact us for rates.

3. Free Shipping

We offer free standard shipping on orders over $100 within the United States.

4. Order Processing Time

All orders are processed within 1-2 business days. Orders placed on weekends or holidays will be processed the following business day. During peak times or sales events, order processing times may be slightly extended.

5. Tracking Your Order

Once your order is shipped, you will receive an email with tracking information. You can also track your order directly through your account on our website.

6. International Shipping and Customs

For international orders:

  • Duties and Taxes: Customers are responsible for any customs duties, taxes, or fees imposed by the destination country. These fees are not included in the shipping cost and are determined by local customs authorities.
  • Customs Delays: International shipments may be delayed by customs processing. Alaska Native Storyteller is not responsible for delays caused by customs.

7. Shipping Restrictions

Certain items may be subject to shipping restrictions based on size, weight, or destination. If your order contains restricted items, we will notify you and offer alternative shipping options.

8. Lost or Damaged Shipments

If your order is lost or arrives damaged, please contact us immediately:

  • Lost Packages: If your package does not arrive within the expected delivery time, please reach out to us at support@alaskanativestoryteller.com. We will investigate and resolve the issue with the shipping carrier.
  • Damaged Items: If your items arrive damaged, please email us with photos of the damage, and we will arrange for a replacement or refund.

9. Changes to Shipping Address

If you need to change your shipping address after placing your order, please contact us as soon as possible at support@alaskanativestoryteller.com. We will do our best to accommodate changes, but once an order has been shipped, address changes cannot be made.