Return Policy

At Alaska Native Storyteller, we are dedicated to ensuring your satisfaction with our products. If for any reason you are not completely satisfied with your purchase, you may return eligible items according to our Return Policy outlined below.

1. Return Eligibility

To be eligible for a return, the following conditions must be met:

  • Time Frame: Returns must be initiated within 30 days of the original purchase date.
  • Condition: Items must be returned in their original, unused condition with all tags, packaging, and accessories intact. Items that have been used, damaged, or altered may not be eligible for a refund.
  • Proof of Purchase: A valid receipt or proof of purchase is required for all returns.

2. Non-Returnable Items

Certain items are not eligible for return, including:

  • Custom or personalized items
  • Digital downloads or software
  • Opened or used products (e.g., jewelry, textiles)
  • Clearance or final sale items

3. Return Process

To initiate a return, please follow these steps:

  1. Contact Us: Email us at support@alaskanativestoryteller.com with your order number and reason for the return. We will provide you with a return authorization and instructions for shipping the item(s) back.
  2. Prepare Your Return: Carefully pack the item(s) in the original packaging, including any accessories, manuals, or documentation.
  3. Return Shipping: Customers are responsible for the cost of return shipping, unless the return is due to an error on our part (e.g., incorrect or defective items). We recommend using a trackable shipping method. Alaska Native Storyteller is not responsible for items lost or damaged during return shipping.

4. Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund:

  • Approved Returns: If approved, your refund will be processed, and a credit will be applied to your original payment method within 7-10 business days.
  • Partial Refunds: In certain cases, partial refunds may be granted for items that are not returned in their original condition or are missing parts.
  • Shipping Costs: Original shipping costs are non-refundable unless the return is due to our error.

5. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at support@alaskanativestoryteller.com to arrange an exchange.

6. International Returns

For international orders, customers are responsible for return shipping costs, customs duties, taxes, and any applicable fees.

7. Changes to This Return Policy

We reserve the right to modify or update this Return Policy at any time. Please review this policy periodically for any changes.